Privacy Policy

Rose Gardens is a landscaping business established in 1996, working across Liverpool and surrounding areas. Rose Gardens is responsible for deciding how personal information submitted through this website is used.

The quotation form asks for your name, property or job address, postcode, phone number, email address, preferred contact method, job type, approximate job size, budget, preferred timeframe and project details. If photographs or further information are later provided with an enquiry, Rose Gardens may also receive that material.

Rose Gardens uses this information to understand your project, respond to your enquiry, contact you in your chosen way and prepare or discuss a quotation. The main lawful basis is taking steps at your request before entering into a contract. Where information is needed to carry out agreed work or meet a legal duty, the relevant contractual or legal basis may also apply.The website prepares your form information for transfer to WhatsApp when you choose the submission button. WhatsApp then processes the information under its own privacy terms. This website does not include a marketing mailing list and the enquiry details are not collected for unrelated email marketing.

Proposed retention policy for owner confirmation: enquiries that do not lead to work will normally be kept for up to 12 months so Rose Gardens can follow up and refer back to the request. Information connected with accepted work may be kept for longer where needed to provide the service, maintain appropriate business records, meet tax or legal duties, or deal with a question or dispute. Information should be securely deleted when it is no longer needed.

Personal information is only shared where reasonably necessary to deal with the enquiry, provide agreed services, meet a legal obligation or protect legal rights. This may include website hosting and technical service providers that process information on Rose Gardens’ behalf. Information prepared for WhatsApp is shared with WhatsApp when you choose to open and send the message. Rose Gardens does not sell personal information.

Rose Gardens takes reasonable steps to protect personal information and limits access to people who need it for the purposes described here. No internet transmission or storage method can be guaranteed completely secure.

Depending on the circumstances, you may have rights to ask for access to your personal information, correction, deletion, restriction of use, objection to processing, or transfer of information. Where processing relies on consent, you may withdraw that consent at any time without affecting earlier processing. Rose Gardens may need to verify your identity before responding to a request.

Please contact Rose Gardens first if you have a concern. You also have the right to complain to the Information Commissioner’s Office (ICO). Current guidance and contact options are available at ico.org.uk/make-a-complaint.

This policy may be updated when the website, services or legal requirements change. The latest version will appear on this page.